Terms & Conditions

These are the terms and conditions of uksportseyewear.co.uk please ensure that you have read and understand them fully before you consider making a purchase.

The contract
Before you can complete any purchase on the website, you will need to tick the box to accept these terms and conditions. And by electronically signing (ticking our T&Cs) our terms and conditions you are agreeing to be bound by these conditions. These terms and conditions-however- in no way affect your statutory rights in English law. Your contract for purchases made through this site is with uksportseyewear.co.uk, and this contract will only exist after we have e-mailed a confirmation that the item has been dispatched. Please note that we reserve the right to delay / cancel any order for the purpose of carrying out additional security checks in relation to a credit or debit card payment.
 
You must be at least 18 years old to use this site – if you are under 18 you may only use this site with the supervision of an adult / guardian.

You accept that e-mail is the primary means of long-distance communication.

Whilst we take every care to ensure the accuracy of prices and information on the site, errors can occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, your card will be automatically credited.

We undertake:
Not to pass on any of your personal , credit or debit card details to any third party. We endeavour to dispatch all orders within 3 working days. For delivery times see selected delivery service. If we are out of stock you will be contacted within 2 working days and offered your choice of either a different product of a similar value, full refund or a firm date for delivery.  Time scales quoted do not include Saturday, Sunday and Bank Holidays. 


Guarantees returns and exchanges
All items on this site are guaranteed for 1 year against manufactures’ defect. Any customer who is not satisfied with a standard of the product may return the goods undamaged, without the tags removed and properly packaged for a refund of the products purchase price within 30 days of purchase date. Returned goods will only be accepted if they are accompanied by an official RTN (Returns Note Number). Prior to returning any item, you should email sales@uksportseyewear.co.uk with you order details and request a RTN number 

It is the customers’ responsibility to provide proof that their goods have been returned. This should be by either means of: Royal Mail, other couriers’ receipt or tracking information. WE CANNOT OFFER ANY CREDITS OR REPLACEMENTS WITHOUT SAID PROOF.
 
Prescription work undertaken by uksportseyewear.co.uk
Custom made lenses are supplied based upon the prescription details supplied. Refunds cannot be made unless it is shown that the lenses are defective or does not correspond to the prescription details supplied. Please note that Prescription lenses are non-cancellable, non-returnable & non-refundable (unless faulty) If a customer believes a prescription to be faulty, it must be reported it within 7 days of the delivery date. All faulty claimed prescription lenses must be returned with a copy of the customers latest eye test certificate.
 
Damages or deficiencies in shipping: 
In the event of any goods: being damaged in transit, missing items shown on the delivery note or failing to match the items ordered- you are required to notify us in writing within 7 days. We may ask the customer to complete an insurance claim form should we choose to recover the cost of the damages or missing items from the currier. No credits or replacements will be given until the matter is finalised. 

Information
Any information provided on this website is provided in good faith and should not be considered to be in any means authoritative. 

Your information
In circumstances where we find information that we hold about you to be inaccurate, we will either correct or delete it promptly. We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal. If you should have any queries regarding our privacy policy or terms and conditions, please contact or write to us. If you are currently receiving information from us and would prefer not to, please email unsubscribe@uksportseyewear.co.uk with "STOP" in the subject box. Please provide your customer number (if known) and postcode, or click on the unsubscribe link placed at the bottom of all our emails.

Web Security
uksportseyewear.co.uk uses GeoTrust QuickSSL to give online consumers and businesses peace of mind. Sites secured by GeoTrust SSL certificates provides 256 bit encryption offering the highest level of encryption and security possible. Communications between your browser and the site's web servers are private and secure. You can check the authenticity of our SSL certificate on the front landing page of uksportseyewear.co.uk