These are the terms and conditions of uksportseyewear.co.uk please ensure that you have read and understood them fully before you consider making a purchase.
Before you can complete any purchase on the website, you will need to tick the box to accept these terms and conditions. And by electronically signing (ticking our T&Cs) our terms and conditions you are agreeing to be bound by these conditions. These terms and conditions- in no way affect your statutory rights in English law. Your contract for purchases made through this site is with uksportseyewear.co.uk, and this contract will only exist after we have e-mailed a confirmation that the item has been dispatched. Please note that we reserve the right to delay/cancel any order to carry out additional security checks about a credit or debit card payment.
You must be at least 18 years old to use this site
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You should allow 3 weeks for the delivery of single-vision prescription sports glasses. If you have ordered dual vision, mirror coatings, or other specist filters they will take longer.
Despatches, Returns, and Guarantees
We accept orders and ship worldwide:
Despatched orders: Turnaround time: 90% of all none prescription orders are shipped within 48 hours of receipt. You should allow 3 weeks for custom-made prescription lenses to be made. Complex prescriptions and lens coatings such as mirrors and fog coating will take longer. We have different shipping rates depending on the delivery destination so please check the postage charges. We dispatch all orders via Royal Mail delivery service, below is a list of Royal Mails own quoted delivery times:
Returns: All returns must be sent back to us using a returns note number RTN, this is to ensure that any refunds can be processed quickly and efficiently. Goods returned to us without a RTN number will go into quarantine and will result in delayed processing and refunds.
Sending your frame to us: When sending us a frame for glazing please do not send any cases, clothes are pouches you would like to return. Due to the large volumes of glazing, it’s not possible to match a frame back to a case.
Royal Mail Tracked 24: 1 to 2 days
Royal Mail Tracked 48: (our standard service) 2 to 5 days
Royal Mail Special delivery: Guaranteed next day (does not include Sunday)
All items on this site are guaranteed for 1 year against the manufacturer’s defect. Any customer who is not satisfied with the standard of the product may return the goods undamaged, without the tags removed and properly packaged for a refund of the products purchase price within 30 days of purchase (not including custom Prescription Products). Returned goods will only be accepted if they are accompanied by an official RTN (Returns Note Number). Prior to returning any item, you should email firstname.lastname@example.org with your order details and request an RTN number. It is the customer’s responsibility to provide proof that their goods have been returned. This should be by either means of Royal Mail or other couriers tracking information. WE CANNOT OFFER ANY CREDITS OR REPLACEMENTS WITHOUT SAID PROOF.
Custom-made lenses are made and supplied based upon the prescription information provided. Refunds cannot be made unless it is shown that the lenses are defective or does not correspond to the prescription supplied. Please note that Prescription lenses are non-cancelable, non-returnable & non-refundable (unless faulty). We provide the ability to purchase the frame only to ensure the frame can be checked for comfort and fit before custom-made prescription lenses are fitted. We strongly recommend to all customers that they follow this recommendation. If you have tried a frame and it is not found to be suitable, the frame is fully refundable. Returning postage is at the customer’s expense.
If there is a suspicion that your prescription lenses are incorrect, it is imperative not to persist in wearing the glasses. You should contact us immediately so that we can investigate further. We will take proactive steps to ensure the accuracy of your prescription lenses. We will always do what is necessary to ensure your eyewear contributes to a more comfortable and effective visual experience, allowing you to navigate daily activities with confidence and clarity.
Damages or Deficiencies
In the event of any goods: being damaged in transit, missing items being shown on the delivery note, or failing to match the items ordered- you are required to notify us in writing within 7 days. We may ask the customer to complete an insurance claim form should we choose to recover the cost of the damages or missing items from the courier. No credits or replacements will be given until the matter is finalized.
If you are purchasing from outside the UK any import duties charged are the responsibility of the purchaser.
We promise not to pass on any of your personal information to any third party. No credit or debit card information is held on the website. At the point of paying customers are directed from this site to our third-party card processing company World Pay. World Pay is a global leader in payment processing, Worldpay offers superior security for merchants and customers alike.
Any information provided on this website is provided in good faith and should not be considered to be in any means authoritative.