At UK Eyewear, our aim is to make ordering prescription glasses and goggles online as simple and stress-free as possible. We don’t expect you to understand or interpret the details on your eye test — that’s our job.
We offer two simple ways for you to send us your prescription details, and we’ll take care of the rest. In some cases, not all the information required to make your lenses will be included on your eye test. Don’t worry — we can help with that too.
In particular, you’ll need:
Your PD (pupillary distance)
An idea of the frame size you require
If at any stage you’re unsure what to do next, please don’t hesitate to contact us. We’re always happy to talk you through the process.
Important note: If you’re not familiar with the frame you intend to purchase, we strongly recommend ordering the frame first to check the fit and appearance. Once prescription lenses have been fitted, the eyewear becomes unique to you and is therefore non-refundable, in line with our terms and conditions.
All frames on this website are priced as frame-only, allowing you to add them to your basket and try them at home. If the frame isn’t suitable, simply return it and, once received, we’ll reverse the original transaction.
Do make sure you send all the information you have regarding your most recent eye test. If you don’t understand the information you have been given. You can simply send it to us and we will take the information we need. Send the information to sales@ukeyewear.co.uk If you have had your eye test in a foreign country, that is no problem either. We are experienced at reading all international eye test formats.
Don’t send to us an eye test if you haven’t already had glasses made to the new prescription and are happy with the vision.
Don’t confuse the eye test for contact lenses with glasses. We can use a modest prescription for contact lenses, but as the powers increase the results are quite different.
You can send us your prescription by email, by WhatsApp or we can guide you through the information we need over the phone. The simplest way to send your details is by attaching them to your website order.
Once you have found the product you require, on the product page you have a button to “Add Prescription”. You have 2 different ways to provide us with your eye test results.
Option 1. select “Upload your prescription” By selecting this option you can either upload your prescription from a file on your computer. If you are using a mobile or tablet, you can simply take a picture of your prescription and it will be attached to the order.
Option 2. Enter additional information, this is a simple text box that allows you to type in your prescription powers. If your opticians have emailed you the details you can also cut and paste in the details here along with anything else you would like to make us aware of.
PD, or pupil distance, is a value that isn’t on all British eye test results. What is it?In simple terms, PD is how far the centre of one eye to the other. Is it an important measurement, YES!
We require your pupil distance (PD) to ensure you will get the best optical vision from your eyewear. We use the measurement to ensure that the prescription lens OC optical centre is directly in front of each pupil. Most adult male PDs are between 60-65mm, the average being 63mm. The best and most accurate measurement of your PD will come from an optician. If you don’t have a PD measurement on your eye test, you can always contact your optician and ask them for it. If you can’t get your PD, don’t worry, we can advise you on how to get the PD yourself.
We don’t recommend you measure the PD yourself if you have high prescription powers
There are many different ways to measure your PD. There are PD meters, PD rulers, and PD Apps. Out of all the online Apps, PD Check ARis perhaps the easiest to use, but there are many more. If you google “how to measure your PD“ you will get 100s of search results. But here is our top tip: it uses an everyday millimetre ruler and a camera phone that most people will have at home. A word of warning! whichever method you use, if you place the reference point, (ruler or credit card) in the wrong place you will not get an accurate measurement. That is why if you use our method, you can send us your image by email, and we will check the results for you.
The UK Eyewear ruler and camera phone method:
Take a rigid millimetre ruler and place it horizontally at the top of the nose, as shown in the image below. You can see from the image on the right that the top of the nose is the closest you can get the ruler to the eyes, this is important. You don’t need to line up the markings on the ruler. Now take a headshot picture, the reason for taking a picture is so you know the eyes aren’t moving. Now you can load the image on your phone and enlarge it if necessary to subtract the smaller centre pupil measurement from the larger. If you are still not 100% confident of your results, you can email the image to us for checking.
STEP 1. Place a rigid Millie meter ruler and place it horizontally at the top of the nose.
STEP 2. Take a picture.
STEP 3. Measure from the centre of each pupil. Now simply subtract the smaller ruler marking from the larger one. Now you have your PD (pupillary distance)
We don’t believe you can accurately measure your PD alone. We are not great fans of the looking-in-a-mirror method. Also, getting a professional to measure your PD doesn’t necessarily mean an optician. If you know an engineer or joiner, they will be used to making accurate measurements.
We offer a full range of frame sizes in our high-impact prescription sports glasses and goggles. The sizes range from extra small right the way through to Extra large in 6 different sizes. So, how do you know what is the correct size for you? By simply measuring the size of your everyday glasses, we can match the size for you to the nearest 5mm. Assuming the glasses fit well (not too large or small) measure the diameter of the frame between the arms approx 15 to 20 millie meters back from the front of the frame, see the diagram below:
Ordinarily, your prescription glasses should take between 2 to 3 weeks for the time of placing the order. If you have ordered specialist high impact sports lenses, high power prescription lenses, Fog-Free coatings, medical filters, mirror finishes or bifocals, varifocals, they will take longer.
If you are having issues with your vision after receiving your order. We will work with you to quickly identify the problem. In most cases, there is a very simple explanation for why your vision is poor. We have a simple process we go through as follows:
The first thing to check, is the poor vision in both eyes? Cover one eye over then the other to check vision separately. If your vision is still out of focus, try wearing the glasses again first thing the following morning after you wake up.
Have you had glasses made to the prescription you have supplied to us?
For us to examine the lenses we will need the frame back. If you contact us we will provide you with a pre-paid and address label. Put the glasses/goggles back in the packaging we provided and enclose a copy of your prescription.
Once we receive the eyewear back we will test the lenses and notify you of our findings and agree on the solution.
