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Deliveries and Returns

We accept orders and ship worldwide:

Despatched orders: Turnaround time: 90% of all none prescription orders are shipped within 48 hours of receipt. You should allow 3 weeks for custom-made prescription lenses to be made. Complex prescriptions and lens coatings such as mirrors and fog coating will take longer. We have different shipping rates depending on the delivery destination so please check the postage charges. We dispatch all orders via Royal Mail delivery service, below is a list of Royal Mails own quoted delivery times:

Returns: All returns must be sent back to us using a returns note number RTN, this is to ensure that any refunds can be processed quickly and efficiently. Goods returned to us without a RTN number will go into quarantine and will result in delayed refunds.

Sending your frame to us: When sending us a frame for glazing please do not send any cases, clothes are pouches you would like to return. Due to the large volumes of glazing, it’s not possible to match a frame back to a case.


UK Deliveries:

Royal Mail Tracked 24: 1 to 2 days

Royal Mail Tracked 48: (our standard service) 2 to 5 days

Royal Mail Special delivery: Guaranteed next day (does not include Sunday)